Last updated: June 1, 2026
1. How to request cancellation
Covira is a product provided by Devello. Cancellation requests can be sent to the support team at devello@devello.co. Please include the company or workspace details and the relevant plan in your request.
2. Monthly and yearly plan validity
For monthly plans, cancellation may be processed to stop renewal at the end of the current period. For yearly plans, review is made according to usage, contract terms, and invoicing conditions.
3. Refund approach for used periods
If the digital service has already been actively used, the outcome may be a proportional refund or no refund depending on the period and nature of usage. The final decision is made after reviewing the invoiced service scope and activation status.
4. Incorrect or duplicate payments
If an incorrect or duplicate charge is identified, the payment record is reviewed and, when appropriate, the refund is sent back to the same payment method.
5. Service unavailable for technical reasons
If platform access or plan activation cannot be delivered due to a technical issue, a support record is opened and the event is reviewed. Where appropriate, alternative activation, service extension, or refund options may be offered.
6. Request channel and review time
Refund and cancellation requests are received by email and are reviewed within a reasonable time. The process may take longer if additional documents or verification are required.
7. Refund flow after approval
Once a refund is approved, payment is returned through the current payment method or the relevant invoicing mechanism.
8. Important note
This policy should be updated with legal and finance review as live payment integration and final commercial decisions are completed.